How long will it take for me to receive my products?

If your product is not on pre-order, it will be delivered to cargo within 7 days at the latest.

Are your prices inclusive of VAT?

All prices are calculated including VAT.

Can I pay by wire transfer?

You can pay to Sırmaison company account. After making your payment, please contact us via our WhatsApp line.


IBAN: TR90 0006 2000 2110 0006 2969 35

Can I request gift wrapping?

If you add it to the order note, it will be gift wrapped for you at no additional charge.

How can I request an exchange or refund for the product I received?

Please contact us by e-mail to request a refund or exchange.

What is a pre-order?

For certain brands, the order time varies, for this you can contact our sales consultants to find out the delivery time and place a pre-order.

What is a marriage list?

With Sırmaison's marriage list application, newly married couples can plan all their needs according to their personal tastes; relatives of happy couples can also offer gifts that will find their place, you can access the relevant page from this link.

Can I contribute to the marriage lists on your website?

You can pay for the products you have selected on our website by adding them to the order note in the payment section. In addition, if you want to pay by remote payment method, our sales consultants will help you.

Is it safe to shop at Sırmaison?

When making a payment, the information about your credit card is encrypted and automatically reaches the bank where the payment transactions are made and authorization is received. During this process, your information is only sent to the bank.

Is my credit card information stored?

Your credit card information is not stored.

Is my personal information safe?

Your identity information you provide during membership registration and shopping is stored in accordance with the membership agreement and is protected under the Personal Data Protection agreement numbered 6698.

What are the return conditions?

From the date of delivery of the product you purchased 7 working days You can return it with your invoice. The original packaging of the product must be intact and unopened. The product protection tape must not be opened. Product label and logos, if any, must not be removed.

We do not accept returns of products that have lost their resalability, products that cannot be purchased by another customer, and products that are specially produced or customized.

How long does it take to receive a refund after a return?

After your return cargo reaches our warehouse, it will be checked whether the product meets the return conditions and an information e-mail will be sent to you about your products that are eligible for return and the product price will be refunded to your credit card within 10 days. The time for your refund to be reflected on your statement varies depending on your bank.  



Bebek Mah. Cevdet Pasha Cad.
Bebek Apt. No: 46/4
Besiktas / Istanbul
T: 0 212 234 37 11